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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Brian Shaw

July 2, 2026

5  out of  5
rating by Brian Shaw
"Working with Ashley and Lisa was a wonderful experience. The State Farm rates are more competitive than my previous provider based on an apples to apples comparison. I look forward to our new relationship. Thank you."
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Courtney Blalock

June 26, 2026

5  out of  5
rating by Courtney Blalock
"Darmis was very helpful when helping me create my policy! Thank you"
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Tim Sullivan

June 25, 2026

5  out of  5
rating by Tim Sullivan
"A most hospitable, courteous, and knowledgeable staff. It was time to change insurer, and they made the switch easy, professional, and economical."
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kumar vn

June 24, 2026

1  out of  5
rating by kumar vn
"Very unprofessional and hard to contact them."
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Kiarra Shepard

June 11, 2026

5  out of  5
rating by Kiarra Shepard
"Review from my mother - “I cannot say enough great things about Ashley and the team at Lisa Torres’ State Farm Agency! Ashley helped me transfer both my auto and home insurance policies to their office, and the entire process was seamless from start to finish. Not only did she make everything easy, but she also saved me a significant amount of money on my premiums.

Ashley was incredibly kind, patient, and knowledgeable. She took the time to explain every detail in a way that was easy to understand and made sure I felt comfortable with my coverage options. Her customer service was truly exceptional.

My daughter recommended this office to me, and I am so glad she did. If you’re looking for an insurance agency that genuinely cares about its customers and works hard to find the best value, I 100% recommend Lisa Torres’ State Farm Agency. Thank you, Ashley, for such a wonderful experience!”"
We responded:
"Awww Ms Ash is so deserving of these words 👑. Thank you so much Kiarra and mom for sprinkling sunshine on our day☀️ ! It is an honor and pleasure to serve as your agents , we will make sure to continue to work hard to keep your business and trust . Thank you for your support , loving words , and faith in our team ❤️"
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Shamim Ahmed

June 8, 2026

5  out of  5
rating by Shamim Ahmed
"Damaris’s customer service was excellent and very friendly and I appreciate your help."
We responded:
"Thank you for stopping by our office ❤️☺️. Thank you for being our customer and for allowing us to protect your home 🏠 we appreciate your trust ! "
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Kamila Moradi

June 8, 2026

5  out of  5
rating by Kamila Moradi
"Jasmine at State Farm is amazing! She helped me secure a great deal on both my auto and home insurance policies, providing better coverage at a lower cost than I was paying with Allstate. She patiently walked me through all of my coverage options, took the time to explain everything clearly, and made sure I understood exactly what I was getting.
Throughout the entire process, Jasmine was professional, knowledgeable, kind, and incredibly supportive. It's rare to find someone who genuinely cares about helping their clients, and she went above and beyond to make the experience stress-free.
Thank you, Jasmine! You are a true rockstar, and I highly recommend working with you for any insurance needs!"
We responded:
"Thank you Ms Kamila for your incredibly thoughtful review 🫶 Ms Jasmine is indeed a wonderful insurance agent & we are so blessed to have her as part of our team ❤️🦖 We thank you for allowing us to insure your home and your autos , for sharing your faith and trust in our service . We will hard to never let you down ❤️❤️❤️"
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jb br

June 4, 2026

5  out of  5
rating by jb br
"Lisa Torres is truly one of a kind! As the owner of Dino Woody and a dedicated State Farm agent, she puts her heart into everything she does. She has been there for me when I was in the hospital and beyond. She is truly a great friend and a sister to be honest. At Prehistoric Nation, we are incredibly grateful for her constant support, encouragement, and friendship. She believes in our mission of bringing smiles, happiness, and unforgettable experiences to children and families, and she has been there for us every step of the way.
When it comes to insurance, Lisa is simply the best of the best. She is professional, knowledgeable, caring, and always goes above and beyond for her clients. She treats people like family and genuinely wants to help them protect what matters most.
Thank you, Lisa Torres, for being such an important part of our lives, our business, and the many families we serve. Your dedication, kindness, and commitment to helping others make a difference every day. We are proud to know you and highly recommend you to anyone looking for an outstanding insurance agent.
From all of us at Prehistoric Nation, thank you for everything you do!"
We responded:
"🥹 oh man. I love you guys 🫶🦖 thank you for taking the time for your words for your friendship and love for me and my family . I’m so excited about insuring that hippie Jurrasic park van ! 🚐😆 she’s a treat! God is good and I’m so glad he allowed me to meet you all again 2 years later when I needed you most , to then become inseparable . ❤️🦕 Dinowoody x prehistoric nation forever . We love humans as much as we love extinct creatures 🤍🤍🤍 thank you for EVERYTHING 🫶🦖❤️"
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PREHISTORIC NATION

June 4, 2026

5  out of  5
rating by PREHISTORIC NATION
"Lisa and her team are absolutely dino-mite! From the moment I walked in, they made me feel welcomed, valued, and genuinely cared for. Lisa is knowledgeable, patient, and always willing to go the extra mile to help. She takes the time to answer questions thoroughly and makes everything feel easy and stress-free.

What really stands out is the outstanding customer service from the entire team. Everyone is friendly, professional, and works together like a well-oiled Jurassic machine. It's rare to find a group that combines expertise with such a personal touch.

If customer service had a king of the dinosaurs, Lisa and her team would be the T-Rex of the insurance world, leading the pack with confidence and care. Highly recommend them to anyone looking for a team that truly puts their customers first!"
We responded:
"Thank you Mike ! Not just what you do for me but for what you do for so many others. We love counting on you on your support and friendship ! Thank you for cheering on me and my team for roaring alongside of us and for making our 4th of July parade extra special ! I’m so thankful for your faith in my knowledge & service , I’m honored to be YOUR insurance agent but more importantly to be part of your family ❤️🦖"
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Rebekka Pace

June 3, 2026

1  out of  5
rating by Rebekka Pace
"Do not support this office. I recently had an exchange with the owner and it was very poorly handled by her. I mentioned to her that I wasn’t able to get clarification on my policy and because of my multiple attempts to clarify she suggested to cancel the policy. I told her that her staff may not all be educated on the policy because of my multiple conversations that resulted in being told several different things. I’ve been with this office for awhile and would highly recommend that you do your research on this office.

The owner should not be so unprofessional and handle customers poorly. Especially in times of miscommunication, you should not have to deal with poor treatment. I happily switched my agents and glad I didn’t listen to her advice to cancel my policy because other offices were more than willing to help."
We responded:
"Thank you for your feedback, Ms. Pace. I see you edited your initial comment & that’s okay . I’m happy to reply to that as well .
You insulted my team and hung up on me . I don’t have a reason to be untruthful about that . We never suggested you cancel your policy , we simply did not respond negatively to your constant threats to cancel . We respect your decision and all we can do is help with your rate concerns with care and attention . We did our best and we’re sorry you were not satisfied . We hope you understand we all share the same system discounts and rating system . Agents don’t design the rates , the carrier does .

I will also leave my initial reply unedited here. Transparency is important .

(Reply within 44 minutes of review )I can confirm that we had an interaction today and have had numerous conversations in the past. I enjoy picking up the phone and helping. All our conversations are well-documented, and my team and I strive to be thorough and detailed to assist everyone to the best of our ability. We’ve all spoken to you frequently in the past few weeks. However, today’s insult was not warranted or welcome. We’ve always been respectful, but talking down about my team will not be tolerated. We don’t set the prices; we can only assist with coverage options and discounts, which we’ve done a lot with you. We appreciate the time you’ve allowed us to serve you.~Lisa Torres"
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Blayne Salloway

June 3, 2026

5  out of  5
rating by Blayne Salloway
"Lisa is absolutely wonderful to work with. She was incredibly patient, kind, and thorough throughout the entire process. She spent a tremendous amount of time gathering multiple quotes, reviewing our previous coverage, and making sure we understood all of our options. At no point did we feel rushed or pressured. Her professionalism, attention to detail, and genuine desire to help made what could have been a stressful experience feel easy and comfortable. Lisa is truly a gem, and I highly recommend her to anyone looking for an insurance agent who genuinely cares about her clients."
We responded:
"Okay Ms Salloway 🥰☺️🥹 now we are speechless .I’m so so so happy go to chat with you and Mr Michael . I already loved your family but getting to know you all a little more was extra special . You are great parents , great people . I’m super glad you got all your coverages lined up and comfortable to what you needed . I will always be here to help you any and all ways that I can . Thank you for supporting my family , my team , my business ❤️🦖"
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Wido Handoko

June 3, 2026

5  out of  5
rating by Wido Handoko
"Best rate, great service, I would recommend it to all friends... love it"
We responded:
"Thank you Mr Wido is was awesome meeting you in our office thank you for trusting us with you home and auto insurance☺️🙏"
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Maryann Remy

May 27, 2026

5  out of  5
rating by Maryann Remy
"Five stars for Lisa's location for State Farm is 100% real. The ladies at Lisa's office are amazing.

Jasmine recently helped me get different quotes during my home buying process and helped work with my mortgage loan officer when different docs were needed to prove homeowners insurance.

The great customer service Jasmine gave was top notch.

I have had the same positive interaction with other ladies in the office in the past. I'm confident I'm in good hands and highly recommend Lisa's office and her team."
We responded:
"Ms Remy ! Your review is such a treat ! ❤️☺️not only do we get to have you as our customer but you also hype us up 😄🤍🫶 thank you for your words for your trust and for you faith in our business 🙏🦕"
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Jill Romeo

May 23, 2026

5  out of  5
rating by Jill Romeo
"Lisa and her team are wonderful! They are efficient, kind, and always there to help. We have several policies with her agency, and it was confusing for me to explain. They understood, made sense of everything, and came back with solid options, great prices, and in the end, perfect solutions offered by State Farm.

For each policy, her team took the time to go over the coverages and made suggestions—things I wouldn't have known to ask for or include. They answered all of our questions and never made me feel like I was imposing or bothering them. They truly care about us and ensured we were comfortable and understood everything. They provided quotes (and more quotes if we changed our minds…) and did it all with a smile.

We ended up saving a lot more than we expected with the best rates by far. Her team is well-versed in their products, and it is so nice to call and know that anyone who answers can help immediately. I highly recommend contacting Lisa and her team for any of your insurance needs!"
We responded:
"This has to be one of the kindest most generous reviews 🥹🫶
Ms Jill, thank you for stopping by my office that one day , for loving our movement , supporting my team and our family . We truly enjoy every conversation we have with you and I personally admire the wonderful mom you are

Thank you for taking the time to make our month of May even more special 🦖❤️ you’re amazing 🦕 "
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Reneld Ferdinand

May 8, 2026

5  out of  5
rating by Reneld Ferdinand
"Wonderful team. Jasmine was extraordinary!!!"
We responded:
"Welcome back Mr Ferdinand ! We love having you as part of our family🥰👏"
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Kevin Jones

May 4, 2026

5  out of  5
rating by Kevin Jones
"OMG did Lisa come through for me! My previous state of residence VA had (unknowingly to me) suspended my license for an insurance issue 8 years ago! I only found out when my GA drivers license came due for renewal. My past insurance agent couldn't even find me as a customer even though I was with him for 2 years. Lisa helped me fax Virginia DMV multiple times the required documents that they needed. Needless to say, after such great service, I am now a client of hers."
We responded:
"🦚 that’s one way to help us feel bold and proud 😄 were on cloud ☁️9 Mr Jones and it’s thanks to you . Thank you for allowing us to step in and help . We’re so happy you are all taken care of and that we can proudly claim you as our customer ☺️welcome to the fam ! 🦖"
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WEARECYCLE BREAKERSEVERYDAY

April 26, 2026

5  out of  5
rating by WEARECYCLE BREAKERSEVERYDAY
"girls are super friendly highly recommend"
We responded:
"We loved meeting you yesterday ! Thanks for stopping by our tent ! 🎡🫶🦖❤️"
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Luther Mckinnon

April 26, 2026

5  out of  5
rating by Luther Mckinnon
"Great people"
We responded:
"We think You’re great 😊🦖❤️🎢"
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Sara K

April 25, 2026

5  out of  5
rating by Sara K
"People are sweet"
We responded:
"Thank you for sharing a smile with us this weekend, we loved meeting you ❤️🫶🍋🦕"
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Jacob Sullivan

April 25, 2026

5  out of  5
rating by Jacob Sullivan
"They are awesome"
We responded:
"We feel the same about you Mr Sullivan 🦖☺️"
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Doug McClure

April 25, 2026

5  out of  5
rating by Doug McClure
"They are awesome 👌"
We responded:
"Thank you for being our first friend over the weekend ! 😄🎠🦖🍋❤️ it was so much fun ! "
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Lynn Knight

April 23, 2026

5  out of  5
rating by Lynn Knight
"Insured my 5 autos and home
Saved a ton ! Highly recommend !"
We responded:
"You are one of the coolest , easiest customers I have ever had the pleasure to meet 😊🫶 thank you for your faith in my team and in our service . Welcome to the family ❤️"
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raju kumar

April 13, 2026

5  out of  5
rating by raju kumar
"Great service!"
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Julian Reyna

April 10, 2026

5  out of  5
rating by Julian Reyna
"Life insurance today went well 😁 Thank you Agent Ashley."
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Silvia Zacahua

April 10, 2026

5  out of  5
rating by Silvia Zacahua
"Me informo sobre seguro de vida super bien el servicio 100% recomendado"